iOS & macOS Mail

Add your mailbox to Apple's built-in Mail app on iPhone, iPad, or Mac. The flow is identical on all three; screenshots assume iPhone.

Before you start

You need the username and password from your Openship admin Overview tab, plus the IMAP / SMTP host and port shown in the right rail. iOS will auto-fill some fields after you enter your email - double-check them against the values here before tapping Done.

Add the account

1
Open Settings → Mail → Accounts → Add Account → Other.
2
Tap Add Mail Account.
3
Enter a display name, your full email address (the Username from the right rail), the password, and an optional description (e.g. "Work mail"). Tap Next.
4
On the next screen, make sure IMAP is selected at the top.
5
Fill the Incoming Mail Server section using the IMAP host, port, and your full email as the username.
6
Fill the Outgoing Mail Server section using the SMTP host and port. Username and password are required here too - iOS sometimes shows them as "Optional", but with this server they are mandatory.
7
Tap Next. iOS will verify the connection, which can take 20–60 seconds. Once it succeeds, choose which data to sync (Mail is enough) and tap Save.

If verification fails

The most common cause is a port or security mismatch. Re-open the account, go to Advanced, and confirm: IMAP uses port 993 with Use SSL on; SMTP uses port 587 with Use SSL on and authentication set to Password.

If you keep seeing "Cannot Verify Server Identity", accept the certificate the first time - Let's Encrypt's chain is sometimes slow to validate on freshly-issued certs. After 5 minutes the warning goes away.

Send a test

1
Open the Mail app. Your new account appears alongside any others.
2
Compose a message to yourself. Send it from your new address.
3
It should arrive in your inbox within seconds. If it lands in spam, your DMARC policy is being strict - check the DNS tab in the admin panel and verify the SPF/DKIM/DMARC records are published.